RETURNS

For immediate answers to questions about all orders please visit our support siteHERE

RETURN POLICY FOR CUSTOM ORDERS

We guarantee and stand behind the quality of our products. If we make a mistake, we will fix it. All claims will be reviewed by our customer service department before processing. Claims may be filed within 1 week of your receipt of garments. Please email your claims to customer service at customerservice@thesociallife.com. If we are at fault for the unacceptable product, a replacement of the product will be sent to you within 2 weeks of our receipt of defective product. Items cannot be sent in without authorization, if any items are received before authorization for return, they will be held and shipped back at your own expense.

Once you approve an artwork proof, unless the product we deliver is different from the mock up, The Social Life is not liable for any claims by the customer that the product is not acceptable. Please review artwork proofs carefully for design measurements and colors. Please keep in mind that the garment, design, placement, and colors represented in artwork proofs area visual representation of the product. Actual garment, design placement, and colors may vary from the provided artwork proof. We make every effort to display as accurately as possible the colors of our products that appear in artwork proofs. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate. The best way to guarantee color accuracy is for you to view an actual hard copy of an official Pantone color chart. We mix our inks based on the official Pantone color-mixing guide. Once a final artwork proof is approved, no changes can be made to the order for any reason.

Orders over 50 pieces are subject to a 2% machine defect allowance. All customers should order enough excess garments to cover the possibility of machine defects. We do our best to avoid any machine defects, but claims related to machine defect will be denied.

If you have any questions regarding the above policies, please feel free to contact customer service at customerservice@thesociallife.com

 

RETURN POLICY FOR PURCHASES MADE THROUGH SHOP.THESOCIALLIFE.COM

NO REFUNDS. EXCHANGE ONLY within 10 days from when shipment is received. All exchanges dependent on existing stock. Notice must be given to customerservice@thesociallife.com within 2 days from when shipment is received for any problems or concerns with merchandise. Items must be in their original packaging, in as-new condition and mailed with a return form – found here

To process your return, please click HERE to begin the return process. Be sure to wait for approval of your return before you send it back.

If your order arrives damaged, please send us a photo of the damage by email to customerservice@thesociallife.com within 48 hours of receiving the shipment. If you do not report the damage to us within this 48 hour period, we may not be able to honor your claim.
Domestic customers are financially responsible for shipping the item back to The Social Life for the exchange. International customers are financially responsible for shipping the item back to The Social Life for the exchange, as well as for shipping the exchanged item back to their respective country. Any item(s) purchased at a normal price before the start of a sale may not be exchanged for items at sale price. We will not issue a credit for the difference in price on items purchased before the start of sale. ALL SALE ITEMS ARE FINAL. NO EXCHANGES OR REFUNDS.


ORDER CANCELATION 

To provide you with the fastest service possible, once a custom order is in production, it cannot be canceled. We cannot make any changes or cancelations to any order once it is placed. Individual orders cannot be canceled once they enter our shipping process. For individual order, once you receive your package you can choose to exchange it in accordance with the above return policy.

ALL RETURNS AND EXCHANGES MUST BE MAILED TO THE FOLLOWING ADDRESS:

The Social Life
1930 E 15ht Street
Los Angeles, CA 90021